Have you tried turning it off and on again? It may seem like a simple task to reboot your computer, but according to Lloyd Anderton, Director of Support at Novarad, this fixes many machine specific issues. In order to save time on your phone call with support, first try rebooting your system. If this does not work or rebooting your hardware is not possible, feel free to call our 24/7 Support team anytime by calling 801-221-5895.