The PACS Purchasing Paradox: When Providers Overpay for Under-Service

Why is it that providers often choose software that is inefficient and overpriced? No one does that on purpose, but it’s a big decision.

The responsibility of picking a PACS system can leave providers feeling over-matched. When you feel pressure, you turn to what is familiar. According to the KLAS 2015 PACS report, the number one reason providers choose a vendor is because of familiarity. Of course you’d be more likely to buy from someone you know, i.e. “I picked this mainstream vendor, so no one can blame me for problems.”

That leaves you with one question. Did I really make the best choice?

Let’s try to answer that.

First, however, let’s agree that the “best” choice can be very different depending on personal and facility needs. With that in mind, here are some of the things that are important to have in a PACS of your choosing. The KLAS 2015 PACS report found that the number one reason providers stay with a vendor long-term is delivery of new technology and product development. Another reason providers leave vendors is due to lack of functionality.

Take a look at this video, and get the full explanation first hand. Graphs, facts, figures–all. Advertising does not make a quality product; hard work makes a quality product.

Novarad EHS Logo Full Color (1) (3).png
Novarad EHS Logo Full Color (1) (3).png


752 East 1180 South, Suite 200

American Fork, Utah  84003

(877) 668-2723 phone


12 Kingsbury Trading Estate Church Lane

Kingsbury London United Kingdom


+44 (0) 208 205 9500 phone

+44 (0) 208 205 0585 fax


2 Calle A 6-28 zona 10 Edificio Verona, Oficina 502
Edificio Verona, Oficina 502
Guatemala, Guatemala


407 Prestige Tower F. Ortiga Jr. Road
Ortigas Center, Pasig City Philippines, 1605
Phone: +632.661.6161
Fax: +632.661.4334

© 2020 Novarad®