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CORPORATE HEADQUARTERS

752 East 1180 South, Suite 200

American Fork, Utah  84003

(877) 668-2723 phone

UNITED KINGDOM

12 Kingsbury Trading Estate Church Lane

Kingsbury London United Kingdom

NW9 8AU

+44 (0) 208 205 9500 phone

+44 (0) 208 205 0585 fax

LATIN AMERICA

2 Calle A 6-28 zona 10 Edificio Verona, Oficina 502
Edificio Verona, Oficina 502
Guatemala, Guatemala

ASIA - PACIFIC

407 Prestige Tower F. Ortiga Jr. Road
Ortigas Center, Pasig City Philippines, 1605
Phone: +632.661.6161
Fax: +632.661.4334

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Facilitate Support Engineer by providing as Much Detail as Possible

In order to facilitate how quickly a Support Engineer is able to address a new issue, one thing a customer can do is to provide as much detail about the issue as possible. This includes being ready to answer questions such as:

Is the issue happening on one or more workstations?

Is the issue happening to one or more users?

How often is the issue occurring?

Is the workstation a Novarad owned, or customer owned machine?

What is the machine name and/or IP Address where the issue can be seen?

If the issue is with a patient record or exam, please have an example ready for the TSE to review.

Being able to answer these questions on the initial Support call will help reduce the amount of time basic troubleshooting takes and possibly prevent the need for multiple call-backs.

Novarad Health Care Technology Innovation