CryptoPACS FAQ’s & Support

Frequently Asked Questions

 

What kind of facility will benefit most from image sharing codes? Why should we use them?
Any facility that shares medical images through burning patient CDs will benefit from using codes (yes, that means you!). Codes save time and money over CDs, and unlike most imaging shares they do not require a username or password.
What do I need to start up?
If you have received the hardware previously, you have everything you need to start: CryptoPACS router, label printer, cords and cables, and labels.
If you don’t have the CryptoPACS hardware, you can register for a free trial and we will send them to you.
Can I use CryptoPACS even if I don’t use Novarad’s PACS?
Absolutely. You are not required to be using any other Novarad products to utilize CryptoPACS, making for easy startup and easy integration with your current PACS system or directly from a modality. CryptoPACS is vendor-agnostic.
Where can I find training?
You can find training materials, including a startup guide and explanatory videos, on the home page and in the resources tab.
What if I am not subject to sales tax?
If you are not subject to Sales Tax, you can still sign up for CryptoPaCS online. To ensure you are not charged sales tax, please send your current Sales Tax Exemption Certificate to salesops@novarad.net. A Novarad representative will contact you to confirm Novarad’s receipt of your valid Sales Tax Exemption Certificate.
What if I don’t have permission to sign the contracts for my facility?
Unfortunately you do need to have the proper authority to be able to sign the service contract for your facility. If you are not sure who that is, please consult your department head.
How do I set up my printer?
Please return to your user guide for detailed instructions, or view the explanatory video for setting up your printer here.
How does the printer connect to my modality?
Your printer does not connect directly to your modalities. It connects to the CryptoPACS router, which connects to your modalities.
I ran out of paper for my printer. What can I print on and which labels do I order?
Unfortunately, you do need to restock your printer with compatible labels. Recommended labels can be viewed HERE.
How do I find my Static IP address?
You will need to get a static IP Address from your PACS Admin or IT Support Staff
It will be a series of numbers, generally set up like this: 123.456.78.901.
How does CryptoPACS connect to my modalities? My PACS?
Your PACS Admin can add the appropriate required items so the PAC/modalities can route directly to the CryptoPACS solution. You will need to add as a destination:
-CryptoPACS AE Title
-Port
-CryptoPACS IP Address
Is it possible to scan the codes without a smartphone? Do I need any special equipment?
Any smartphone can scan the QR codes produced by CryptoPACS, but they can also be scanned by barcode readers. Although we don’t sell them, we can offer several recommendations of barcode scanners that are Novarad vetted and approved.
o Novarad Recommended Barcode Scanners:

  • TEEMI QR Barcode Scanner Handheld Automatic USB Wired 1D 2D bar Codes Imager with USB Cable for Mobile Payment Computer Screen Scan Support Mac OS
  • Wired 1D 2D QR Barcode Scanner Handheld Automatic USB Bar Codes Imager with USB Cable for Mobile Payment Computer Screen Scan Support Mac OS by MUNBYN
  • NADAMOO 2D Barcode Scanner USB Wired Bar Code Reader Handheld Automatic Image Scanner Datamatrix PDF417 QR Code for Screen Scanning Work with Windows, Mac, Linux, PC, POS
  • NADAMOO 2D Barcode Scanner USB Wired Bar Code Reader Handheld Automatic Image Scanner Datamatrix PDF417 QR Code for Screen Scanning Work with Windows, Mac, Linux, PC, POS

Support

Novarad is dedicated to providing you with the highest levels of customer service and support. If you have any questions or concerns, call 801.216.3802 or email us at cpsupport@novarad.net, or use the form below.

In most cases, email inquiries will be answered promptly upon submission, during business hours (8 AM – 5 PM MST). For after-hours inquiries, please contact us by phone.

Submit a Support Ticket