[vc_column width=”1/2″]Workflow is just a tricky thing. You can’t possibly guess or be prepared for everything that’s going to happen. More often than not, things don’t work out the way you plan them. I see it every day in my work, even if I’m just trying to coordinate a simple meeting. One person can’t be there, so you have to change the time–but the computer said that everyone was available. Oh well, better change your plans.
Workflow is much the same way, except worse. In something like a hospital’s process, the pieces are so many and so fickle and all of them need to be working to get the desired result. With so many potential complications, how can you win? Maybe you can’t, at least not completely. But you can improve. We can always improve. Here are four great tips from HealthIT.gov to help you evaluate your workflow and figure out where you can redesign it.
Don’t forget that this year at NovaradConnect, we are offering free, one-on-one workflow evaluations. You will also receive a customized workflow map for your facility based on our meetings. You can reserve your slot at Novarad.net/Connect.
What advice would you give for someone who wanted to redesign their workflow? Any tips? Share them in the comments below.[vc_column width=”1/2″]
Identify bottlenecks and inefficiencies in your current workflow. Decide which aspects of your workflow need improvement and prioritize them. Then do the work in stages, creating wins along the way.
Experiment with a new workflow in small ways, or test different ways of doing a task to identify what works best in your practice. Try using the Plan-Do-Study-Act (PDSA) method.
Listen to staff. What sounds like resistance is often valuable information about a process issue.
Use standard workflow templates to get started and visualize how the work gets done. Then customize the templates to show the process works in your practice. (Note: Find some starter workflow templates here.)